We use UPS® and UPS® Ground is our default shipping method. The following methods are also available for an additional charge: UPS 2nd Day Air A.M.® (commercial addresses only), UPS 2nd Day Air®, UPS 3 Day Select®, UPS Next Day Air Saver®, UPS Next Day Air®, UPS Next Day Air® Early, UPS Worldwide Expedited®, UPS Worldwide Express Plus®, UPS Worldwide Express®, and UPS Worldwide Saver®.
If your package arrives damaged, refuse delivery. If you notice damage after unpacking your merchandise contact us immediately (within 24 hours of delivery) and share photographs with us of the damaged items.
Product returns require prior approval from an agent of Centennial Woods LLC to assure credit. Contact us within 30 days of receipt to process a return. A 10% restocking fee and return shipping will apply. Returns must arrive in their original condition and packaging. The 20 square feet of reclaimed wood paneling/planks must be returned to us with the straps still bound around the bundles of wood.
Reach us at (307) 745-3672 or send us a message at email@example.com.
We are open 8 am to 5 pm Monday through Friday.